Frequently Asked Questions about TransactU

Does TransactU replace our organization's Information Desk?

No. The online event registration and payment works WITH your organization's information desk by giving your patrons more options! With TransactU, your member and guests can sign up for events at the Information Desk OR online.

Our organization wants to accept online event registrations AND online donations. Can we accept both with TransactU?

Yes! TransactU is unique because it allows you to accept online event registrations and online donations within the same easy-to-use tool. Many software packages require additional fees for both services or force you to work with multiple vendors. With TransactU, you pay one fee and work with one company.

Our organization only wants to accept online donations. Can we still use TransactU?

Yes! Many organizations opt to only accept online donations. Please see our pricing structure for more information.

Our organization only wants to accept online event registrations and payments. Can we still use TransactU?

Yes! Many organizations opt to only accept online event registrations and payments. Please see our pricing structure for more information.

How long does it take to receive the funds?

We assist you with the set up of your own merchant account so that funds deposit directly into your bank account. You receive funds quickly and easily, with no middle man.

Will patrons know they are on our organization's website?

Yes. TransactU reflects your brand - the event registration and online donation pages look and feel just like your website. When the transaction is complete, the user receives a receipt on the screen and via e-mail. Transactions appear on financial statements using your name (not ours), giving your patrons more confidence in making transactions online.

Are my transactions secure?

Yes! ServiceU is in compliance with the Payment Card Industry (PCI) Data Security Standards (DSS) as a Level 1 Service Provider. We are one of the few companies who meet these rigorous standards.

What is PCI Compliance?

Visa, MasterCard, and the other major credit cards have jointly developed these strict security regulations to make sure that your credit card information is safe when you use your credit card in a store and on-line.

Does my organization have to be PCI Compliant?

No. In order to become PCI Compliant, organizations must undergo extensive reviews to make sure their technology and security meet the rigorous requirements. This is a time consuming and expensive process. Instead of going through the rigors of PCI compliance, you can use a vendor who offers a PCI-compliant solution. Click here to read more about ServiceU's commitment to the security of your online information.

What is a merchant account and why do I need one?

A merchant account is set up to process payments via credit cards and electronic checks. All organizations that accept onsite credit card transactions have a merchant account, and one is needed to process any credit card or e-check payment through TransactU.

What are the merchant account options?

Sage Payment Solutions or other compatible internet gateway (i.e. TSYS (Vital) or Authorize.Net. )

Is our organization required to use Sage?

No, but we encourage you to use Sage because of the added Deposit Report feature and the e-Check processing functionality available with Sage.

Can an organization have multiple merchant accounts?

Yes, you can have multiple merchant accounts. You simply provide us the account information, and we set up the accounts in our system.

How long does it take to get up and running?

We typically estimate that it takes a week.

How much does it cost?

Our annual packages give you one year's worth of online transactions with no per transaction fees if you stay within the package's transactions. This way, you can choose the package that best fits your organization's needs.

What is included in this cost?

With the purchase of your TransactU package, you receive unlimited access to the software for a year, an allotted number of Transactions and Non-Paid Registrations, all of the security required for doing online transactions and access to our customer support team.

Is Customer Support included in our annual fee?

Yes! Our support team is available to you as part of our service. You can contact our support team anytime for help with no additional fees.

How do I contact Customer Support?

You can call or email our support team for assistance. They will be glad to answer questions, help troubleshoot a problem, or even help you find the best way to achieve your goal. Our support team is available Monday - Friday, 8am - 6pm CST. You can call 901-869-5001 or email support@serviceu.com.

Is there any software to load?

No, our software is web-based, which means there is no software to load or maintain. You will receive a user name and password which gives you access to your event information, which is stored and backed-up on our secure servers. You have the flexibility of accessing your event information anywhere with an internet connection.