Frequently Asked Questions about TicketU

Does TicketU offer General Admission, Reserved Seating, or a combination of both?

Yes, TicketU can offer you patron's the ability to purchase these types of seats. In fact, TicketU allows you to customize your seating charts so that patrons can choose their own seats from your website. Sections within your facility can contain multiple price levels and seat types.

What are the delivery options available with TicketU?

We offer you the ability to provide a variety of options, including PDF tickets so patrons can print tickets at home, thermal tickets, will-call, and tickets for you to mail to your patrons.

Can patrons print their tickets at home?

Yes. We offer PDF tickets for patrons who desire to print their tickets at home.

Can we offer our patrons a discount code for promotional reasons?

Yes. We can offer discount codes for patrons that you have full control over. We can also make them time sensitive.

Can TicketU handle group discounts?

Yes. We can do discounts based on dollar amount or percentage.

Will our online ticket sales page look like our website?

Yes. As part of the standard setup process, our customer support team will customize your online ticket sales pages to match the look and feel of your existing website.

Our organization doesn't have designer to do the ticket artwork, can you help us?

Yes. ServiceU has an onsite graphic designer that is available to our customers at a per hour charge for his services.

Will other events be advertised with my event?

No, With TicketU, your ticketing pages show only your events. Your pages will never display events or advertisements from other organizations or venues. This eliminates distraction and helps maximize your ticket sales.

Can I create a ticketed event that is only available to our staff or organization?

Yes, with TicketU, you can sell tickets to just your organization without making those ticketed events available to the public. You can also create events using access codes so that the host of the event can limit who has access to the events. With this feature, you must enter special code to access the page.

Are we under contract with TicketU?

No. TicketU charges are generally based on a per ticket basis and you are only under contract as long as you have live events with us.

What does it cost?

TicketU pricing is based on your ticketing volume and specific needs.

Typical pricing includes a one-time setup fee of $199.95, a flat fee per ticket—as low as $1.00, not a percentage of the ticket price. NO monthly fees

How long does it take to setup an event from start to finish?

If you already have a compatible merchant account, and an existing website, we can get you up-and-running within two to three business days.

Are my transactions secure?

Yes! ServiceU is in compliance with the Payment Card Industry (PCI) Data Security Standards (DSS) as a Level 1 Service Provider. We are one of the few companies who meet these rigorous standards. Click here to read more about ServiceU's commitment to the security of your online information.

What is PCI Compliance?

Visa, MasterCard, and the other major credit cards have jointly developed these strict security regulations to make sure that your credit card information is safe when you use your credit card in a store and on-line.

Does my organization have to be PCI Compliant?

No. In order to become PCI Compliant, organizations must undergo extensive reviews to make sure their technology and security meet the rigorous requirements. This is a time consuming and expensive process. Instead of going through the rigors of PCI compliance, you can use a vendor who offers a PCI-compliant solution.

What is a merchant account and why do I need one?

A merchant account is set up to process payments via credit cards and electronic checks. All organizations that accept onsite credit card transactions have a merchant account, and one is needed to process any credit card or e-check payment through TicketU.

What are the merchant account options?

Sage Payment Solutions or other compatible internet gateway (i.e. TSYS (Vital) or Authorize.Net. )

Is our organization required to use Sage?

No, but we encourage you to use Sage because of the added Deposit Report feature and the e-Check Processing functionality available with Sage.

Can an organization have multiple merchant accounts?

Yes, you can have multiple merchant accounts. You simply provide us the account information, and we set up the accounts in our system.

Is there any software to load?

No, our software is web-based, which means there is no software to load or maintain. You will receive a user name and password which gives you access to your event information, which is stored and backed-up on our secure servers. You have the flexibility of accessing your event information anywhere with an internet connection

Is Customer Support included in our annual fee?

Yes! Our support team is available to you as part of our service. You can contact our support team anytime for help with no additional fees.

How do I contact Customer Support?

You can call or email our support team for assistance. They will be glad to answer questions, help troubleshoot a problem, or even help you find the best way to achieve your goal. Our support team is available Monday - Friday, 8am - 6pm CST. You can call 901-869-5001 or email support@serviceu.com.