Support FAQ

Is support from Client Services included in our annual fee?

Yes! Our Client Services team is available to you as part of our service. You can contact our Client Services team anytime for help with no additional fees.

How do I contact Client Services?

You can call or email our Client Services team for assistance. Or, you can call 901-869-5001. They will be glad to answer questions, help troubleshoot a problem, or even help you find the best way to achieve your goal. Our support team is available Monday - Friday, 8am - 6pm CST. 

What other support resources do I have access to?

In addition to our one-on-one support, we offer a variety of ways for you to learn more about our ServiceU products or independently research an answer to your question. Each month, we offer webinars where we will cover the basics for new users as well as provide in-depth answers for seasoned users. You'll also have access to our Quick Reference Guides and Manuals, Searchable FAQ's, and Instructional Videos and Demos.