At ServiceU, customer support is not simply answering questions; it's about building relationships. Too often, contacting customer support is an unpleasant experience because of the scripted, sterile approach that many other companies take.
ServiceU Client Services is different. We take a natural, friendly approach, and we try to understand each client's questions. Our team members provide support from their many years of experience and knowledge, and fine-tune that information for each client and their situation.
Without our clients, ServiceU would not exist, and we show our appreciation by providing the best support in the industry.
Here's a look at how we do it:
Getting started: We will help you hit the ground running. We'll walk you through the steps of getting set-up, and we'll make sure your team feels comfortable using our products.
One-on-one support: Even though our software was designed to be easy-to-use and intuitive, we realize that you will have questions. Simply call us at 866.343.2437 or email us at firstname.lastname@example.org, and one of our Client Services Representatives will respond to your questions.
Our Team: When you contact ServiceU, you'll be greeted by a highly trained and friendly support professional who knows our products inside and out.
Here are a few of the resources we offer our ServiceU clients:
Webinars: We offer you a variety of interactive webinars where we will cover the basics for new users as well as provide in-depth answers for seasoned users. These interactive webinars are jam-packed with valuable information, but they also have plenty of time to answer the specific questions that you have. Check out our schedule of webinars.
Quick Reference Guides and Manuals: When you sign up with ServiceU, you'll have access to online quick reference guides and manuals that will help you answer any questions that you may have. For your convenience, you'll be able to read, download and save and/or print the references.
Searchable FAQ's: You'll also have access to our searchable FAQ page where you'll find a list of our most frequently asked questions. You can search for the specific information you are looking for or browse our categories and questions.
Instructional Videos and Demos: Sit back and watch our system in action! Our instructional videos will help you better understand the most common processes in creating events, registrations, and payments, running searches and reports, and setting up other sections in our system.