Giving FAQ

Does ServiceU replace our organization's Information Desk?

No. The online event registration and payment works with your organization's information desk by giving your patrons more options! With ServiceU, your members and guests can sign up for events at the Information Desk or online.

Our organization wants to accept online event registrations and online donations. Can we accept both with ServiceU?

Yes! ServiceU is unique because it allows you to accept online event registrations and online donations within the same easy-to-use tool. Many software packages require additional fees for both services or force you to work with multiple vendors. With ServiceU, you pay one fee and work with one company.

Our organization only wants to accept online donations. Can we still use ServiceU?

Yes! Many organizations opt to only accept online donations. But the registration feature will still be available, should you change your mind.

Our organization only wants to accept online event registrations and payments. Can we still use ServiceU?

Yes! Many organizations opt to only accept online event registrations and payments. But the online giving feature will still be available, should you change your mind.
 Our organization only wants to accept debit cards for donations. Can we still use ServiceU? Yes! We offer the flexibility to allow the organizations we serve to make the decision about what donation or payment types they offer. Debit-only, debit and credit cards, or bank draft are all available options. Organizations can also choose different payment options for donations and events, giving you the most flexibility possible.

How long does it take to receive the funds?

We assist you with the setup of your own merchant account so that funds deposit directly into your bank account. You receive funds quickly and easily, with no middle man.

Will patrons know they are on our organization's website?

Yes. ServiceU reflects your brand—the event registration and online donation pages look and feel just like your website. When the transaction is complete, the user receives a receipt on the screen and via e-mail. Transactions appear on financial statements using your name (not ours), giving your patrons more confidence in making transactions online.

Are my transactions secure?

Yes! ServiceU is in compliance with the Payment Card Industry (PCI) Data Security Standards (DSS) as a Level 1 Service Provider. We are one of the few companies that meet these rigorous standards.

What is PCI Compliance? Do I meet this requirement?

The Payment Card Industry (PCI) has developed security standards that are designed to prevent fraudulent transactions and data security breaches. Every organization that processes transactions is required to meet these requirements or face extra fees and penalties. Sage works with Trustwave, whose job it is to analyze, protect, and validate your compliance. The charge for this validation is in the form of an annual fee of $50 for each merchant account.

What is a merchant account, and why do I need one?

A merchant account is set up to process payments via credit cards and electronic checks. All organizations that accept onsite credit card transactions have a merchant account, and one is needed to process any credit card or e-check payment through ServiceU.

What are the merchant account options?

We have created our applications to work with Sage Payment Solutions, and our two systems work seamlessly together to provide you with the best experience and the best reporting available.

Is our organization required to use Sage?

Yes, our applications are built to work with Sage because of the added Deposit Report feature and the e-Check processing functionality available with Sage.

Can an organization have multiple merchant accounts?

Yes, you can have multiple merchant accounts. You simply provide us the account information, and we set up the accounts in our system.

How long does it take to get up and running?

We typically estimate that it takes a week.

How much does it cost?

The easiest way to get started is with a Monthly Account. Please contact us to answer any questions and help you get started today.

Is customer support included in our annual fee?

Yes! Our Client Services team is available to you as part of our service. You can contact our support team anytime for help with no additional fees.

How do I contact Client Services?

You can call or email our Client Services team for assistance. They will be glad to answer questions, help troubleshoot a problem, or even help you find the best way to achieve your goal. Our support team is available Monday through Friday, 8 a.m. until 6 p.m. CST. You can call 901-869-5001.

Is there any software to load?

No, our software is web-based, which means there is no software to load or maintain. You will receive a username and password that gives you access to your event information, which is stored and backed up on our secure servers. You have the flexibility of accessing your event information anywhere with an Internet connection.