If you’ve ever asked one of our customers what makes ServiceU stand out in the industry, you’d probably hear: “Their support, hands down!” Hopefully, you agree!
Colleen Lingle, the financial assistant for Chapelwood United Methodist Church in Houston, Texas, certainly does. She feels that ServiceU was a good choice in helping to meet her church’s needs. Chapelwood has been a ServiceU customer since October 2008, and currently uses EventU and TransactU to take online event registrations, payments, and donations.
“We were looking for a new program that was easy for the members to use, that would integrate with Shelby’s church management software with respect to donations, and that would allow us to add many ‘custom’ questions to our registration pages,” says Lingle. She contacted ServiceU to see if they would be a good fit.
“Chuck Baker and Drew Dawkins researched and answered questions for me concerning the fees that would be charged by the credit card companies even when I asked for very detailed information that probably doesn’t get asked by most interested parties.”
Once Chaplewood made the decision to move ahead, they were very impressed. “We were setup within a matter of 48 hours, which was very important as we had a major event with many anticipated registrations beginning immediately. The ServiceU support team was always patient and gave me as much time as I needed to work through a problem.”
With most of the church technology vendors charging for phone, email, or chat customer support these days, it’s helpful for many to know that ServiceU’s support is included at no additional cost. Lingle adds, “This is helpful to our church because it helps identify what costs we will have without any future surprises. Additionally, it means that we feel free to call or email any time we need help—there are no limitations.”
She continues, “I appreciate all of the help that the Service U support staff gives us. The response time is quick, and they are always courteous. It is a breath of fresh air from our previous provider.”
