ServiceUniverse » Support http://www.serviceu.com/blog The official blog of ServiceU Corporation Mon, 16 Nov 2009 20:04:13 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Connect with ServiceU on Facebook and Twitter http://www.serviceu.com/blog/connect-with-serviceu-on-facebook-and-twitter/ http://www.serviceu.com/blog/connect-with-serviceu-on-facebook-and-twitter/#comments Wed, 11 Nov 2009 23:28:49 +0000 Mackenzie http://www.serviceu.com/blog/?p=767 Keep up with the latest ServiceU news, updates and more by connecting with us on Facebook and following us on Twitter.
We’re very excited about joining social media and getting to know you even better through these conversations.   We also hope that you will connect with other churches, schools and nonprofits so that we can share ideas, best practices and ways to simplify our service to others. And if you like what you experience with us, we hope that you will suggest that your friends connect with us as well. We would enjoy getting to know them, too!

We’ve added social networking buttons to the EventU event listings, the TicketU ticketing pages and the TransactU donations pages. Now you can share your organization’s activities and involvements on Facebook, Twitter, LinkedIn and others social networks. Read more about how you can add the social networking icons to your pages.

Here’s where you can find us:

]]> http://www.serviceu.com/blog/connect-with-serviceu-on-facebook-and-twitter/feed/ 0 Share your event info on Facebook, Twitter, MySpace and more http://www.serviceu.com/blog/share-your-event-info-on-facebook-twitter-myspace-and-more/ http://www.serviceu.com/blog/share-your-event-info-on-facebook-twitter-myspace-and-more/#comments Wed, 11 Nov 2009 23:26:29 +0000 Mackenzie http://www.serviceu.com/blog/?p=756 Now, you can share your church’s activities and involvements across social media websites such as Facebook, Twitter, LinkedIn, and others.

We’ve added social networking buttons to EventU event listings, TicketU ticketing pages and TransactU donation pages.  As an administrative user, you can choose from more than 100 social networking site icons to display on your event pages.

As website visitors view an event listing or donation page on your website, they can simply click the social networking icons to share the link with their favorite social networking site or service. This eliminates the need to cut and paste links into Facebook or other sites. With one click, users can share links with very little effort.

“We have the privilege of serving many highly innovative organizations. This is just another example of the way we partner with our clients to make them as successful as possible,” said Tim Whitehorn, president and CEO of ServiceU Corporation. “Given the exponential growth of social networking, we wanted to give our clients the ability to quickly and easily share the events and causes that they care about with their social networking friends and followers.”

This is a tremendous opportunity for outreach.  “People naturally want to share causes and events they care about with people in their lives—both in person and online,” says Whitehorn. “With more people communicating through online networks, these tools will make it easier for you to reach a wider audience.”
 

How to activate your social networking settings:

1. Administrative users log into the system via my.ServiceU.com
2. Go to the Admin section and choose Public Events from the drop down menu
3. Choose Social Networking option
4. Click the top box to enable social links. This will allow visitors to your website to share the event listing or donation page on Facebook, Twitter or MySpace.
5.  If you would like your visitors to have other social media options, simply click on the “show choices” link and type your sections into the field. You can also optionally enable all social links by enabling Show Additional Links Popup.
6. You can also customize the text associated with the shared event or donation page. Simply enter the text you would like to use in the appropriate field. This will be the text your website visitors share when they post the event to their favorite social media site(s).

Need help? Contact Support!

If you have any questions about how to set up or use the new social media settings, please contact one of our courteous support team representatives at 901.869.5001 or email us at support@ServiceU.com. We’re always glad to help.

Click here to find out how you can connect with ServiceU!

]]> http://www.serviceu.com/blog/share-your-event-info-on-facebook-twitter-myspace-and-more/feed/ 0 7 Ways to Get People Involved in Your Church http://www.serviceu.com/blog/7-ways-to-get-people-involved-in-your-church/ http://www.serviceu.com/blog/7-ways-to-get-people-involved-in-your-church/#comments Wed, 15 Apr 2009 21:03:06 +0000 Tim http://www.serviceu.com/blog/?p=208
by Tim Whitehorn

 

To reach people, you have to get them involved. But the more events you have, the more potential there is for confusion and frustration – for your staff, your members and visitors. The right system and processes will significantly reduce the time it takes your staff to manage events, registrations, donations, etc. The result is more time spent in service instead of administration.Here are seven ways for you to use technology to get people involved:

1. Make your event calendar open to the community. One survey found that 70 percent of Web site visitors were seeking event information. Show the latest event information on your site, instantly and automatically updated to reflect any changes. Each department or ministry should have its own calendar, making it easy for people to find information that matches their interests.

2. Use event tickets online and on-site. People expect convenience everywhere they go. Offer the convenience of ordering tickets for events on your Web site. Give your staff the ability to use the same system to take orders in your lobby. Allow online purchasers to print e-tickets or request them by mail or will-call.

3. Reach people with e-mail. Why make people come to your Web site to get information? Send them an e-mail each week with the exact event information they are interested in. Give each subscriber a list of upcoming events that match personal interests (youth, sports, music, etc.).

4. Register for your events anytime, anywhere. People hate standing in line. Give them the convenience of 24/7 registration through your Web site. People can visit your Web site anytime day or night and let you know what events they’ll be attending. Make it possible to get more accurate numbers for head counts and future planning.

5. Customize your communications. Let visitors to your site subscribe to your newsletter and pick the ministries that interest them. Automatically send a personalized newsletter to each subscriber every week that includes news from each selected department, plus the personalized event listing. View reports showing which recipients opened their message and which links they clicked.

6. Use reserved seat tickets as an outreach tool. People appreciate having a reserved seat for an event. It eliminates the hassles of finding a seat or meeting a friend. If you give someone a ticket, they are more likely to attend.

7. Make giving convenient. Some people have jobs or other commitments that keep them from attending regularly. Let contributors set up and manage their giving through your Web site. Enable each person to have total control of his or her own giving. Automatically send an e-mail reminder before each contribution is made.
]]> http://www.serviceu.com/blog/7-ways-to-get-people-involved-in-your-church/feed/ 0 2009 ServiceU Advanced Training: June 17-18th! http://www.serviceu.com/blog/2009-serviceu-advanced-training-june-17-18th/ http://www.serviceu.com/blog/2009-serviceu-advanced-training-june-17-18th/#comments Mon, 13 Apr 2009 15:16:35 +0000 Kimberly http://www.serviceu.com/blog/?p=179 ServiceU Training!

Many of you have asked us to hold more training classes around the country, and we have heard your requests. Our advanced training seminars are back!

 

What is the Advanced Training?

Our Advanced Training seminar is a two-day class that will go into great detail about all aspects of our system. We cover everything from entering events, to creating forms, to running reports, and much more.

We also go into detail about much of the Admin features. This is usually very helpful for administrators as we cover options that we usually don’t in our webinars. Many users that attend our training seminars (even users that have worked with the system for years) find this training helpful and learn quite a bit they were not aware of!

All user levels are welcome but this training is especially geared toward system administrators. Whether you are a brand new user or an experienced power user, we cover it all!

What a deal!

Sixteen hours of advanced software training over two days! The larger the group you bring, the better the price.

  •   One person: $250 ……………. $250 for 2 solid days!
  •   Two people: $400  ……………  $200 per person!
  •   Three people: $550 …………..  $183 per person!
  •   Four people: $700 ……………  $175 per person!
  •   Five people: $800 …………….  $160 per person!

 

Don’t miss your chance to see how it all works! Pick our brains! Learn about the latest features! Ask questions about your own ServiceU setup!

Are you ready to register? Click here

When:

June 17th & 18th, 2009

Location:

Yorba Linda Friends Church 5141 Lakeview Avenue Yorba Linda, CA 92886

Maps and Directions

See you in LA! Kimberly Cupp ServiceU Support

]]> http://www.serviceu.com/blog/2009-serviceu-advanced-training-june-17-18th/feed/ 0 Meet Spencer Crihfield, Technical Support Specialist for TicketU. http://www.serviceu.com/blog/meet-spencer-crihfield-technical-support-specialist-for-ticketu/ http://www.serviceu.com/blog/meet-spencer-crihfield-technical-support-specialist-for-ticketu/#comments Thu, 02 Apr 2009 19:56:47 +0000 Mackenzie http://www.serviceu.com/blog/?p=144 As we said in our last issue, we feel that our ServiceU support team is second-to-none.  In continuing the series, we would like you to meet Spencer Crihfield, one of our outstanding Technical Support Specialists for TicketU.

Spencer plays an important role in helping new and current clients set up their online ticketing events with TicketU. In addition, he helps his clients determine the best approach to selling their tickets online.

“This process can be something as simple as answering basic questions to helping them create an event from the ground up along with design and implementation to their website.”

It is this variety that keeps Spencer hopping.

“In a single day, I get to spend time designing ideas in Photoshop, talking on the phone, and implementing web code so that events will be live on our client’s website for their opening events.”

It is this “can do” attitude that sets Spencer and the other ServiceU team members apart from the crowd. “Our support team ROCKS. We not only know PHP, CSS, and other computer lingo, but we also know Frisbee, bikes, music, and science fiction. All of this extra knowledge gives you a better-rounded support experience.”

Coming from a very strict corporate environment, Spencer is impressed with the way he and his ServiceU teammates get to help clients. “I was amazed to see a group where each person was taking initiative in their own right to get the job done on a daily basis. The freedom that a company like ServiceU gives you makes it much easier to get the job done with a smile on your face.”

So, what’s next on Spencer’s ‘to do’ list at ServiceU?

 “That’s TOP SECRET. I’ll let you know when my crate from ACME arrives.” 

Until then, Spencer and Danielle, his wife of three years, are happily married and raising their first German shepherd together. “We also have a cat to help simulate the relationship that only siblings can have. If they make it out in one piece, we are planning on having lots of kids.”

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