I’m sure it’s no surprise to you that ServiceU gets high marks for its attention to customer service. In celebrating 10 years in business this year, we’ve found in talking with customers that great support means everything to you. It’s almost unheard of these days to get complimentary phone and email customer support, but at ServiceU, that’s the way we’ve done business for 10 years, and it’s the way we’ll continue.
For the past seven years, veteran Customer Service Manager
Brian Robison has led the way in setting the standard for
ServiceU’s support culture. With personal goals to always
treat others as you wish to be treated, Brian has helped
define the way that ServiceU desires to interact with its
customers.
Great Support
“It’s often difficult to deal with customer service
representatives because they are not as knowledgeable or
considerate as they could be. That’s probably why we’re
well known in this business the way we are—because we treat
our customers the way we’d like to be treated. We actually
want to resolve their problems because it’s beneficial to
everybody: to us because we fix the problem and the customer
because they get the help they need,” says Brian.
He continues, “what’s really great about our customers is that they often call with higher level questions, not just tactical issues. They push us to add more features and refine our products to work best for their needs.”
Incredible Growth
ServiceU has experienced incredible growth over the past
10 years and is the leader in online resource management
in the church market; because of this, we’ve added a handful
of new support representatives.
“We’re at an unprecedented time in ServiceU history in that we have so many great support people that can offer a high level of service,” adds Brian.
“Customers appreciate the fact that we want their suggestions.
A huge part of our online system has been developed because
of customers input. We’re not especially familiar with administration,
so it’s a continuous learning process for us.”
Undeniable Security
“Security is important, but customers don’t realize it.
When customer calls us, they don’t care about
Payment Card Industry Compliance, even though it’s extremely
important. My job is to relay this info to the customer
and explain why churches need to be concerned. It’s important
to be educated about payment security and deal with it one
way or another. We do everything we can to explain why security
is so important and how ServiceU meets all current standards
and is the only provider in the industry that does,” Brian
notes.
If you have any questions or concerns about your ServiceU solutions, or simply want to say thanks to Brian and the customer service team for all their hard work, feel free to email Brian Robison brian@serviceu.com any time!